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International Students' Guide: Library FAQ

A resource guide to the Syracuse University Libraries for international students.

Library Frequently Asked Questions

Q: How do I access my library account?

A: Go to the Your Accounts page (you can also find it by going to the SU Libraries homepage and clicking on the Your Accounts link on the small menu bar at the top of the page). Click on My Library Account, and enter your SU ID number and last name.


Q: What if a book I want is not available?

A: If a book in our catalog is not available ("Checked Out"), you can place a request through our interlibrary loan (ILL) service to see if can borrow a copy from another library (for free). Our interlibrary loan staff will notify you when it is available for pick up at the Check Out desk in Bird Library. (Note: ILL will not borrow books that are identified as textbooks for Syracuse University courses.)


Q: What if a book I want is not on the shelf?

Try calling our Helpline service at 315-416-7047 (available only in Bird Library during the hours that our service desks are open) and a staff member can assist you with finding books on the shelf. If we cannot find it, you can then complete a missing book request form.


Q: The catalog says the location for an item is at Hawkins (or Warehouse) or the Facility, and to complete a service request form. Where is this?

A: For the items that are in Hawkins, please complete a Hawkins building storage request form (or complete a warehouse delivery/retrieval request form). For items that are in the Facility, please see our Facility services page for information on retrieving articles and books from this location.


Q: How do I find course reserves?

A: To locate electronic course reserve items and reserve lists, go to Blackboard.

To locate physical course reserve items (books, CDs, music scores, etc.), go to the catalog course reserve to search by instructor, department, or course number.


Q: I am having trouble researching my topic. Where can I go for help?

A: You can request research help, consult a research guides, or contact a subject librarian.


Q: Can I use library resources when I am off campus?

A: Yes. To learn more about remote access, you can read about working off campus.


Q: What if I have trouble accessing library resources from off campus?

A: You can go the troubleshooting guide. If you still have trouble, you can complete the EZproxy help request form.


Q: Who do I contact if I have problems with NetID, AirOrange, and other computer related issues?

A: You can contact Information Technology and Services (ITS).


Q: What accessibility services does SU Libraries provide?

A: Please see the Libraries' Accessibility page, which includes information on electronic accessibility, assistive technology, building accessibility, accessible parking, library contacts, and community resources.


Q: Does SU Libraries have textbooks?

A: The Libraries does not have most textbooks. Some instructors provide their textbooks through the Libraries' course reserves, which allow you to borrow them for a limited amount of time. To locate these books, go to the catalog course reserve to search by instructor, department, or course number. However, most textbooks you may have to purchase at the SU Bookstore.

Ask Us!

You can also contact the SU Libraries in a variety of ways, including in person at our service desks or via:

SMS (Text) icon Text: 315-464-0744

Instant Message (IM) icon Chat: Click on the "Chat" link on our website.

Phone icon Phone: 315-443-4083

E-mail icon E-mail: libref@syr.edu